Huge praise for how they handled the hack and appreciated the food and beverage credits, but not the hassle required to get them. As I was there for a good time, I chose to sit in a bar and enjoy a beverage and a game. In fact, most looked absolutely miserable. As I cruised around, there was not a single dealer/attendant with a smile. When I went down, it was quite busy with a lot of tables open. As for gambling, the urge struck me late Saturday afternoon. Room was nice, hotel staff were mostly great, pool area nice, and one bartender was exceptional but can’t recall his name. Not the level of service I expect paying over 300 night in Biloxi. These three together make 64.04 of the top 10 gas stations in Mississippi. Exxon Mobil has 188 and Chevron has 188 locations in Mississippi. Shell has the most number of locations with 258 locations across 118 cities. Fortunately the matter was resolved, but required me to check in periodically to see if the room was ready versus them calling me when it was. Shell, Exxon Mobil and Chevron are the largest gas stations in Mississippi in 2023 based on the number of locations. I sat there dumbfounded beside my wife who has ALS and cannot walk and asked for the manager.
This would have been a five star experience if they hadn’t given the handicapped accessible room I booked to someone else then told me there were no resolutions as all accessible rooms were booked.
